1. Booking Confirmation
- All High Tea bookings must be made in advance (preferably) through our website booking form.
- A confirmation email or receipt will be sent upon booking.
2. Payment
- Full payment is required at the time of booking to secure your reservation.
3. Cancellations and Refunds
- Cancellations made more than 48 hours before the scheduled High Tea will receive a full refund.
- Cancellations made within 48 hours of the scheduled High Tea will incur a 50% cancellation fee.
- No-shows will not be refunded.
4. Changes to Bookings
- Any changes to the number of guests or booking time must be made at least 48 hours in advance.
- We will do our best to accommodate any changes, but cannot guarantee availability.
5. Dietary Requirements
- Please inform us of any dietary requirements or allergies at the time of booking.
- We will make every effort to accommodate special dietary needs but cannot guarantee all requests.
6. Arrival and Timing
- Guests are requested to arrive at least 15 minutes before the scheduled High Tea time.
- Late arrivals may result in a reduced dining time or loss of reservation without refund.
7. Dress Code
- Smart casual attire is recommended.
- Guests are welcome to visit our dress shop for authentic Victorian attire to enhance the immersive experience.
8. Conduct
- Willow Bank Heritage Village reserves the right to refuse service or entry to any guest displaying inappropriate or disruptive behavior.
- Guests are responsible for their personal belongings. Willow Bank Heritage Village is not liable for any loss or damage.
9. Weather Policy
- High Tea service will proceed regardless of weather conditions unless otherwise notified.
- In the event of extreme weather, we will contact guests with rescheduling options.
10. Changes to Terms and Conditions
- Willow Bank Heritage Village reserves the right to amend these terms and conditions at any time.
- Any changes will be communicated to guests who have already booked, and will be effective immediately for new bookings.
By booking High Tea at Willow Bank Heritage Village, you agree to abide by these terms and conditions. Thank you for choosing to dine with us, and we look forward to providing you with a memorable experience.